A SPECIAL NOTE TO OUR
INTERNATIONAL FRIENDS International orders cannot be placed through this website as it is not set up for international shipping charges. International orders must be placed by phone so we can add the appropriate shipping charges to your order.
Due to lengthy delivery times, we generally do not ship goods outside of the U.S. However, we do make an exception providing that you keep in mind that we cannot be responsible for the sometimes lengthy amount of time it takes for you to receive your order. For special orders to be shipped outside the U.S. please contact us by email or phone. See our "Contact Us" link on the left of this page.
TO PLACE AN ORDER IN THE US: Orders are generally processed and shipped the next day (excluding weekends and holidays-see note below). Place your order by clicking on the "Add to Cart" buttons. When you're ready to check out, you have several options:
*Online, using our secure server and your Visa, Mastercard, Discover, or American Express card. For any other credit cards, please use the PayPal option: *Online, using our PayPal payment option. PayPal accepts most major credit cards and e-Check. However, payment by e-Check may result in your order being delayed until your check clears, which PayPal informs us is usually 4 business days. *By phone: (903) 445-0915 for Visa, Mastercard, Discover and American Express orders only. *By mail: Rainbow Faith, 4828 S. Broadway, # 174, Tyler, TX 75703
To order by mail, click on the "Add to Shopping Cart" buttons and when your order is complete, you will be given an option to print your order form for mailing. Otherwise you may proceed through the checkout process using our secure server to order online. During the checkout process you will have two payment options: use our secure server to use your credit card, or click on PayPal to submit your payment.
We acccept orders by personal check and money orders. However, your order may be held up to 10 working days to allow personal checks to clear the bank. If you're in a greater hurry for your order, orders paid by Money Order are shipped the same day they are received.
***Weekend Shipping Note for Priority Mail: Since Priority and EXPRESS Mail are handled through the U.S. Postal Service, orders received on the weekend may not be mailed until the next business day. Orders received very early on Saturday morning may be able to be mailed the same day. The USPS closes at noon on Saturday and is closed all day Sunday.
SHIPPING & HANDLING We have simplified our shipping and handling charges. You are given the option of shipping via USPS PRIORITY MAIL for delivery that is normally between 2-4 business days. This is approximate and not guaranteed by the USPS.
USPS EXPRESS MAIL is guaranteed by the USPS to be 1-2 day delivery, depending on the destination zip code. To determine delivery date, you can contact us prior to placing your order and we can confirm with the USPS.
IMPORTANT NOTES ON FEDEX OR UPS OVERNITE DELIVERY: If your order absolutely MUST be received OVERNITE, please contact us for a quote PRIOR to placing your order: (903)-445-0915. Overnight shipping charges via FedEx can range from $65 to $499. We will automatically add a 10% surcharge to the actual shipping cost quoted from FedEx. Shipping and handling will be added to your order once your order is received. Should you choose overnight via FedEx or UPS, you will need to place your order by phone as this shipping option is not available online or through PayPal.
Express or Overnight Delivery is not available with payment by Personal Check as your order may not be shipped until your check has cleared . See note above regarding payment by *Mail. Orders are normally processed and ready to ship within 24 hours of receipt of your order (excluding weekends and holidays). EXPRESS or OVERNIGHT shipping still requires processing time, so depending on the time your order is received, it may not ship until the day after you placed the order. EXPRESS shipments are not shipped on weekends as they are shipped through the US Postal Service. If you have any questions regarding shipping time and amounts, please contact us prior to placing your order at cs@rfgifts.com or (903) 445-0915.
SHIPPING & HANDLING RATES The following rates apply to all orders shipped
within the Continental United States.
U.S. Postal Service PRIORITY MAIL
(Generally, 2-3 day delivery, but not guaranteed)
FLAT RATE...............................$9.95
U.S. Postal Service EXPRESSMAIL
(1-2 day delivery, guaranteed, based on the
destination zip code.)
FLAT RATE .............................$39.95
FEDEX or United Parcel Service OVERNIGHT Actual Cost + 10% processing/handling charge
QUOTE REQUIRED
(OVERNIGHT shipping charges via FedEx and UPS can range from $65 to $499. See additional notes under "Shipping and Handling" for OVERNIGHT shipping details.)
CURRENCY & SALES TAX All prices quoted are in United States currency (USD) only.
Orders shipped to Texas residents are required to pay 8.25% sales tax. Sales tax will automatically be calculated prior to final checkout.
GUARANTEE & RETURN POLICY All of our gifts carry a 100% satisfaction guarantee. If for any reason you are dissatisfied with your purchase, simply return it within 30 days of purchase for a complete refund (less shipping/handling charges).
This guarantee does not apply to packages that are lost or damaged by the freight carrier.
To return your product for a refund, you must notify us by phone or email prior to returning the merchandise advising us of which products you are returning. The returned items must be returned with their original packaging within 30 days of date of purchase via USPS Certified Mail. Upon receipt of your returned product, you will be issued a full refund less shipping and handling charges. All shipping/handling charges are non refundable.
PRIVACY POLICY
Rainbow Faith only collects information from you that is necessary to process your order. None of this information is ever given out to any other party for any reason. We do not maintain a mailing list or send out solicitous emails. We value your privacy as much as you do.
